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Senior Manager, Workplace Safety & Health (WSH)
JOB SPECIALISATION
CHARITY & CORPORATE GOVERNANCE
Purpose of the WSH Office
The WSH Office is PCF’s central workplace safety and health centre of expertise. It sets enterprise direction, develops the WSH management framework, drives organisation-wide programmes, provides professional guidance, analyses risk and incident trends, and gives assurance to management that WSH controls are designed and operating effectively. Its purpose is to help make every PCF workplace safer for employees, children, seniors, contractors and visitors.
Role Purpose
Translate PCF’s WSH strategy and framework into practical programmes, controls and assurance activities across centres and HQ. The Senior Manager is the lead technical practitioner, ensuring that risk management, incident learning, audits, training and corrective action follow-through are consistently implemented and useful to operations.
Key Responsibilities:
- Lead day-to-day implementation of the WSH work plan, coordinating programme delivery, priorities, resources, timelines and reporting.
- Act as the lead technical resource on WSH legislation, risk management, workplace inspections, incident investigation, control design and safe work practices.
- Develop and maintain WSH policies, standards, toolkits, audit protocols, templates and guidance in plain, operational language.
- Build and run the Risk Assessment support model for Centres, including coaching, clinics, and quality review.
- Plan and deliver central safety programmes and campaigns, including leadership engagement, training, near-miss learning, common hazard prevention, emergency preparedness and contractor controls.
- Lead or supervise incident reviews and root-cause analyses for significant or recurring events, convert lessons into preventive actions, updated controls, and targeted learning.
- Develop the annual risk-based assurance plan and lead site audits, thematic reviews and follow-up validation across preschool, senior-care and HQ locations.
- Manage corrective and preventive action tracking, challenge overdue or weak responses, and escalate material gaps.
- Produce accurate dashboards and management reports on incidents, risks, audit findings, action closure, programme implementation and emerging trends.
- Support regulatory submissions, external audits, certification activities and engagement with specialists.
Job Requirements and Qualifications:
- Qualification: Recognised WSH-related degree, specialist diploma or equivalent professional qualification.
- Experience: At least 5 years of WSH experience, including hands-on implementation of safety programmes, management systems, audits, workplace inspections and incident investigations.
- Other Knowledge / Skills / Attributes:
- Registered Workplace Safety and Health Officer with the Singapore Ministry of Manpower.
- Demonstrated experience working across multiple sites and engaging operational teams. Experience in preschool, early childhood, eldercare, healthcare, community care or a comparable service environment is advantageous.
- Strong working knowledge of Singapore WSH legislation and risk management requirements. Familiarity with ISO 45001, internal auditing and adult learning is advantageous.
- Strong report-writing, data analysis, facilitation and project management skills.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
CHARITY & CORPORATE GOVERNANCE
Director / Deputy Director, Workplace Safety & Health (WSH)
JOB SPECIALISATION
CHARITY & CORPORATE GOVERNANCE
Purpose of the WSH Office
The Workplace Safety & Health (WSH) Office is PCF’s central workplace safety and health centre of expertise. It sets enterprise direction, develops the WSH management framework, drives organisation-wide programmes, provides professional guidance, analyses risk and incident trends, and gives assurance to management that WSH controls are designed and operating effectively. Its purpose is to help make every PCF workplace safer for employees, children, seniors, contractors and visitors.
Role Purpose
Lead the establishment and development of PCF’s enterprise WSH function. The Director/ Deputy Director sets strategy and standards, advises the CEO Office and senior leadership, integrates safety into governance and operations, and builds a practical system in which central leadership and Centre ownership reinforce each other.
Key Responsibilities:
- Serve as WSH adviser to the CEO Office and senior leadership, providing clear, evidence-based advice on material risks, priorities, resources, and regulatory obligations.
- Own PCF’s enterprise WSH strategy, policy architecture, framework, multi-year roadmap and annual work plan, aligned with organisational priorities and the risk profiles of preschool, senior-care, and HQ operations.
- Design and establish the WSH Office operating model, including governance forums, decision rights, escalation thresholds, centre interfaces, programme portfolio, assurance plan, and management reporting.
- Strengthen PCF-wide minimum WSH standards while ensuring requirements are practical, risk-based and adaptable to different centre archetypes and work activities.
- Lead the organisation-wide Risk Management and Risk Assessment approach, providing methodology, quality standards and professional guidance to centre Risk Assessment Leaders and Teams.
- Sponsor central programmes covering safety leadership, capability development, incident prevention, contractor safety, emergency preparedness, workplace health, learning from incidents and near misses, and safety communications.
- Commission and oversee risk-based audits, thematic reviews and unannounced site assurance; ensure significant findings receive proportionate corrective and preventive actions, named owners, and timely closure.
- Oversee serious incident governance, root-cause learning, regulatory interface and executive escalation, without taking over the operational response duties of line management.
- Establish a coherent WSH data and insights framework, including leading and lagging indicators, trend analysis, benchmarking, action tracking and regular reporting to management and governance bodies.
- Represent PCF with regulators, auditors, professional bodies and external partners on WSH matters.
Job Requirements and Qualifications:
- Qualification: Degree in workplace safety and health/ occupational safety / risk management or a related discipline.
- Experience: At least 10 years of progressive WSH experience, including significant leadership responsibility across a multi-site or distributed operating environment.
- Other Knowledge / Skills / Attributes:
- MOM registration as a Workplace Safety and Health Officer is strongly preferred. Equivalent senior professional credentials may be considered where supported by a substantial WSH track record.
- Strong track record in designing and implementing WSH management systems, enterprise programmes, governance, assurance, and culture change.
- Relevant social-sector operating experience is required or strongly preferred; direct experience in early childhood, preschool, eldercare, healthcare, community care or another people-centred care environment is highly advantageous.
- Working knowledge of Singapore WSH legislation, risk management, incident management and audit/assurance practices. Familiarity with ISO 45001 is advantageous.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
CHARITY & CORPORATE GOVERNANCE
Assistant Director, Talent & Learning Development
JOB SPECIALISATION
HUMAN RESOURCE
Executive Summary of Job Role
The Assistant Director, Talent & Learning Development will lead the design, implementation, and evaluation of organization-wide learning strategies to build workforce capabilities, strengthen leadership pipelines, and drive service excellence across all PCF entities.
This role reports to Senior Director HR and works closely with HR, Operations, Centre Leaders, and external stakeholders to foster a strong culture of continuous professional growth.
Key Responsibilities:
- Strategic Leadership
- Develop and execute a comprehensive Learning & Development strategy that is aligned with the Organisation’s mission and growth plans.
- Drive workforce transformation initiatives in line with sector regulations and national frameworks.
- Learning Framework & Programme Development
- Design structured career progression pathways for early childhood educators and eldercare professionals.
- Oversee curriculum design for professional development programmes.
- Introduce blended learning solutions (e-learning, workshops, coaching, action learning).
- Ensure compliance with relevant regulatory and accreditation standards.
- Leadership & Talent Development
- Oversee the Talent Development programmes of the organisation, including Succession Planning
- Develop Leadership Development programmes for all Managerial staff.
- Build coaching and mentoring capabilities across management teams.
- Operational Excellence policies
- Establish governance structures and quality assurance processes.
- Monitor training effectiveness using KPIs and learning analytics.
- Manage department budgets and vendor partnerships.
- Manage funding agreements and leveraging on various grants.
- Stakeholder & External Partnerships
- Collaborate with government agencies, training providers, and industry partners.
- Represent the organization in sector workgroups and capability development forums.
- Strengthen partnerships to enhance funding and professional accreditation opportunities.
- Culture & Organisational Development
- Foster a learning culture that promotes innovation, reflective practice, and service excellence.
- Lead change management initiatives supporting organisational growth and transformation.
Job Holder Requirements:
- Experience: At least 10–15 years of progressive experience in Talent and/or Learning & Development, preferably within education, healthcare, social services, or large multi-site organizations.
Other Knowledge / Skills / Attributes:
- Proven track record in building scalable L&D systems and leadership programmes.
- Strong understanding of adult learning principles and competency-based frameworks.
- Experience working within regulated sectors is highly advantageous.
- Strategic thinker with strong stakeholder management and influencing skills.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
HUMAN RESOURCE
HR Assistant / Executive (Workplace Injury Administration)
JOB SPECIALISATION
HUMAN RESOURCE
Job Purpose
The HR Assistant / HR Executive will support the administration of workplace injury reporting and claims processes, ensuring timely submission of reports, proper documentation management, accurate case tracking, and coordination with relevant stakeholders. The role is responsible for maintaining compliance with statutory reporting requirements and facilitating insurance claim submissions.
Key Responsibilities
Workplace Injury Reporting
- Administer and coordinate workplace injury reporting through the Ministry of Manpower (MOM) iReporting system.
- Prepare and submit workplace injury reports within statutory timelines.
- Liaise with internal stakeholders to obtain necessary information for report submissions.
- Ensure compliance with MOM reporting requirements and organizational procedures.
Case Management and Documentation
- Track and monitor workplace injury cases from reporting through to closure.
- Maintain accurate and up-to-date records of all workplace injury cases.
- Collect, verify, and organize relevant supporting documents, including medical certificates (MCs), medical reports, investigation reports, and correspondence.
- Ensure all case documentation is complete, accurate, and properly filed.
Insurance Claims Administration
- Assist in the preparation and submission of workplace injury insurance claims.
- Coordinate with insurers, employees, medical providers, and internal stakeholders on claim-related matters.
- Monitor claim status and follow up on outstanding documentation or information requests.
- Maintain records of claim submissions and outcomes.
Administrative Support
- Prepare reports and case summaries for management review.
- Maintain confidentiality of employee and medical information.
- Support audits, data requests, and process improvement initiatives related to workplace injury management.
- Perform other HR administrative duties as assigned.
Job Holder Requirements:
Assistant, HR
- Diploma, Higher NITEC, or equivalent qualification in Human Resources, Business Administration, or a related field.
- 1 to 2 years of administrative experience; HR experience is an advantage.
- Good organizational and documentation management skills.
- Proficient in Microsoft Office applications, particularly Excel and Word.
- Detail-oriented with strong follow-up and coordination skills.
Executive, HR
- Diploma or Degree in Human Resources, Business Administration, or a related field.
- Minimum 2 to 3 years of HR or claims administration experience.
- Familiarity with workplace injury reporting, insurance claims administration, or regulatory compliance is preferred.
- Strong communication and stakeholder management skills.
- Ability to manage multiple cases and deadlines effectively.
Key Competencies
- Attention to detail
- Administrative excellence
- Record management
- Coordination and follow-up
- Communication and interpersonal skills
- Confidentiality and professionalism
- Time management and organization
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
HUMAN RESOURCE
Executive / Senior Executive, HR (HRMS)
JOB SPECIALISATION
HUMAN RESOURCE
Key Responsibilities:
- System Management: Assist the Deputy Director, HR in overseeing the day-to-day operation of the HRMS, including data entry, processing and reporting. Key responsibilities include managing HRMS access for the HR team and employees; configuring leave and claims settings; setting up proxy administration access for centre leaders and administrative staff; creating and maintaining HR directories; and supporting users in troubleshooting HRMS-related issues.
- System Upgrades and Enhancements: Support the Deputy Director, HR in collaborating with the IT Department, HR Team Leads and relevant stakeholders to implement new HRMS modules, features, upgrades and integrations. This includes working with the HRMS vendor to implement the recruitment, workflow and talent development modules; assessing the feasibility of stakeholder requests with vendors; evaluating software options; and coordinating the implementation process.
- Policy and Audit: Support the Deputy Director, HR in developing HRMS policies and processes that meet legal, regulatory and audit requirements. Liaise with internal and external auditors, where applicable, during HRMS-related audits.
- Data Integrity: Maintain the accuracy and consistency of employee data in the HRMS by conducting regular data audits, identifying and resolving errors, and recommending practical procedures to prevent recurrence.
- Reporting and Analysis: Generate reports and analyse HR data to identify trends, patterns and actionable insights that support HR strategies, process improvements and data-driven decision-making. Assist with report requests from departments, where required.
- Compliance: Help ensure that the HRMS complies with applicable data protection regulations and employment laws by keeping abreast of legal requirements and supporting the implementation of appropriate security measures.
Job Holder Requirements:
- Qualification: Bachelor Degree in Human Resource Management, Information Technology or a related field.
- Experience:
- Minimum 2 to 3 years of experience in a similar role.
- Experience in managing HRMS implementation, upgrades and integrations would be advantageous.
Other Knowledge / Skills / Attributes:
- Technical Expertise: Strong understanding of HR management systems, databases and data management principles. Familiarity with HRiQ or comparable HR software, including payroll systems and applicant tracking systems (ATS), is preferred.
- HR Knowledge: Sound knowledge of HR processes, policies and regulatory requirements, including employment legislation, compensation practices and benefits administration.
- Analytical Skills: Ability to analyze data, identify trends and draw meaningful conclusions. Proficiency in data visualization and reporting tools would be advantageous.
- Communication Skills: Strong written and verbal communication skills, with the ability to engage effectively with HR staff, IT teams and other stakeholders, and to explain technical concepts clearly and concisely.
- Problem-Solving Skills: Ability to troubleshoot system issues, identify root causes and implement practical solutions to resolve technical challenges and maintain system stability.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
HUMAN RESOURCE
Assistant Manager, Procurement
JOB SPECIALISATION
PROCUREMENT
We are looking for a dynamic and purpose-driven procurement professional to join our team as an Assistant Manager, Procurement & Category Management.
This is an exciting opportunity to drive strategic sourcing and procurement transformation initiatives that support large-scale preschool and senior care operations with meaningful community impact.
In this role, you will partner closely with stakeholders across the organisation to shape category strategies, optimise procurement value, strengthen governance practices, and drive organisation-wide improvements through demand aggregation and strategic sourcing initiatives. You will also lead a small team and contribute to procurement transformation, operational excellence and continuous improvement efforts.
Key Responsibilities:
- Lead strategic sourcing and category management initiatives across assigned spend categories
- Partner stakeholders to drive demand aggregation, procurement planning and value optimisation opportunities
- Manage end-to-end tender and sourcing activities while balancing operational, governance and commercial considerations
- Lead and mentor a small procurement team to deliver strong procurement outcomes
- Strengthen procurement governance, compliance and audit readiness across the organization
- Monitor procurement health indicators such as aging POs, contract utilisation and compliance trends
- Drive procurement transformation, process improvement and digitalisation initiatives
- Leverage procurement data and spend insights to support strategic decision-making and operational improvement
Why join us:
- Opportunity to drive organisation-wide procurement initiatives with meaningful social impact
- Exposure to strategic sourcing, governance and transformation projects
- Collaborative and purpose-driven work environment
- Opportunity to shape procurement best practices and influence organisational improvements
Job Requirements and Qualifications:
- Qualification: Degree with at least 3 years of relevant procurement/category management experience or diploma with at least 5 years of relevant experience.
- Experience: Work experience in procurement, strategic sourcing, category management or tender management. Candidates from public sector, healthcare, shared services, or regulated industries are encouraged to apply in administering tenders and using procurement systems is a must.
- Other Knowledge / Skills / Attributes:
- Strong stakeholder engagement and influencing skills
- Strategic, analytical and solutions-oriented mindset
- Able to thrive in a fast-paced and collaborative environment
- Strong communication, presentation and report-writing skills
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
PROCUREMENT
Executive, Procurement (6-month Contract Renewable)
JOB SPECIALISATION
PROCUREMENT
We are looking for motivated and purpose-driven individuals to join our Procurement team as Executive/ Senior Executive, Procurement & Category Management. This role offers an exciting opportunity to gain hands-on experience in strategic sourcing, stakeholder engagement and procurement operations while supporting large-scale preschool and senior care operations with meaningful community impact.
You will work closely with stakeholders across the organisation to support procurement initiatives, drive value-for-money purchasing, strengthen governance practices and contribute to process improvement and transformation projects.
Fresh graduates who are keen to build a career in procurement, operations, business or supply chain management are welcome to apply.
Key Responsibilities:
- Be part of organisation-wide procurement and transformation initiatives that support preschool and senior care services across Singapore
- Collaborate with stakeholders from different functions to understand business needs and contribute to strategic purchasing decisions
- Gain exposure to category management, sourcing strategies and procurement best practices in a dynamic and purpose-driven environment
- Contribute ideas and solutions to improve procurement processes, user experience and operational efficiency
- Work on projects involving procurement analytics, spend insights and digitalisation initiatives
- Develop strong stakeholder management, communication and project coordination skills through cross-functional collaboration
- Build valuable experience in governance, compliance and procurement operations within a large and regulated organization
- Learn from experienced procurement professionals and gain broad exposure to end-to-end procurement and category management practices
Why join us:
- Opportunity to build a strong foundation in procurement and category management
- Exposure to strategic sourcing, governance and transformation initiatives
- Meaningful work supporting preschool and senior care services
- Collaborative and supportive team environment with learning and development opportunities
Job Requirements and Qualifications:
- Qualification: Degree or Diploma in Business, Supply Chain, Procurement, Logistics or related disciplines, fresh graduates are welcome to apply
- Experience: Candidates with internship or project experience in procurement, operations or supply chain will have an advantage
- Other Knowledge / Skills / Attributes:
- Proficient in Microsoft Office applications, particularly Excel and PowerPoint
- Strong communication skills
- Good analytical and problem-solving abilities
- Proactive, organised and willing to learn
- Able to work collaboratively in a fast-paced environment
(This is a 6-month contract position with an option to extend for an additional 6 months, subject to performance and organisational needs.)
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
PROCUREMENT
Senior Executive/Executive, Internal Audit
JOB SPECIALISATION
INTERNAL AUDIT
Key Responsibilities:
- Undertake internal audits to ensure the company meets its financial, operational, risk management and compliance objectives
- Carry out audit review of identified issues through follow-up procedures
- Identify control deficiencies and make recommendations to improve them
- Communicate internal audit results with management
- Play an active role in maintaining and reviewing audit working papers to ensure alignment with organization-wide policies and procedures, keeping them up to date with current legislation and best practices.
- You will report directly to the Internal Audit Deputy Director and assist the Deputy Director to review and enhance the company’s audit process, procedures and systems
Job Requirements and Qualifications:
- Qualification: Minimum Degree or professional qualification in Accountancy
- Experience: Minimum 3-5 years of relevant audit experience
- Other Knowledge / Skills / Attributes:
- Fluent in English, both spoken and in writing
- Attention to detail is imperative
- Able to undertake work pressure and meet tight deadline
- Analytical mind with ability to multi-task
- Excellent communication and interpersonal skills
- Able to work independently with minimum supervision
- Proficient in MS Office (Excel / Word / Outlook / Teams)
- Familiar with audit analytics and visualization tools (e.g. ACL, IDEA, Power BI, Tableau)
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
INTERNAL AUDIT
Manager, Program Consultant
JOB SPECIALISATION
PRESCHOOL SUPPORT
Job Purpose:
The Manager, Program Consultant is the execution lead for day-to-day enrolment conversion, parent engagement and centre support across assigned centres. The role ensures enquiries, waitlists, centre visits, trials, offers, registrations, withdrawals and follow-up actions are managed accurately, promptly and in line with policies and service standards.
The Manager supervises and coaches Program Consultants, maintains operational control of centre pipelines and service cases, works with centre stakeholders on practical enrolment actions, and escalates persistent or complex risks to the Senior Manager or Assistant Director.
Key Responsibilities:
1. Enrolment Execution and Centre Support
- Plan, allocate and supervise daily PC work across assigned centres, ensuring timely and accurate follow-up.
- Oversee waitlist and enrolment conversion activities, including enquiries, bookings, centre visits, trials, offers and registrations.
- Maintain a clear view of centre vacancies, utilisation, pipeline quality and upcoming enrolment risks.
- Work with Centre Principals and Executive Principals on practical enrolment plans, campaigns and follow-through.
2. Conversion and Pipeline Management
- Review conversion dashboards and aged leads, identify leakage points and assign recovery actions.
- Ensure every active lead has a clear status, next action, owner and expected follow-up date.
- Monitor conversion KPIs and service standards by centre and PC; intervene when performance is off-track.
- Escalate persistent blockers, cross-centre issues and decisions beyond delegated authority.
3. Parent Experience, Retention and Service Recovery
- Ensure parent communication is timely, accurate, respectful and properly recorded.
- Guide PCs on difficult parent conversations, withdrawal requests, retention efforts and first-level service recovery.
- Review recurring withdrawal and enquiry themes and work with centres on preventive action.
- Escalate sensitive, high-risk or unresolved cases with a clear case summary and recommended action.
4. Team Supervision and Capability Development
- Manage team workload, attendance, priorities and delivery against agreed standards.
- Conduct regular case reviews, coaching and feedback on conversion, parent engagement, service recovery and workflow execution.
- Identify capability gaps and implement on-the-job coaching, practice sessions or targeted development actions.
- Maintain evidence of coaching actions, follow-up and improvement in performance or practice.
5. Stakeholder Engagement and Collaboration
- Act as the primary PC contact for assigned centres and build constructive working relationships with Centre Principals, Executive Principals and District Heads.
- Coordinate with other DAT/ECM, PMD and HQ teams to resolve operational issues and support the end-to-end parent journey.
- Participate in centre, district or cluster reviews, presenting issues, evidence, actions and support required.
- Clarify ownership and follow through until agreed actions are closed.
6. Governance, Data Quality and Performance Control
- Ensure compliance with enrolment policies, SOPs, approval requirements, service standards and data privacy obligations.
- Establish team controls to ensure SMS or relevant system records for completeness, correct status, follow-up notes and case closure.
- Analyse operational reports covering conversion, centre health, team workload, service quality, withdrawals and campaign actions.
- Identify data inconsistencies, control gaps and recurring exceptions; rectify promptly or escalate.
7. Continuous Improvement and Change Implementation
- Identify practical process or system improvements arising from daily operations and stakeholder feedback.
- Implement approved changes, new workflows and ECM-related requirements within the team.
- Track adoption, issues and outcomes, and provide on-the-ground feedback to the Senior Manager or Assistant Director.
- Support pilots, centre readiness activities and other assigned PMD initiatives.
Job Holder Requirements:
- Qualification: Degree or diploma in Business Administration, Marketing, Management, Customer Experience, Early Childhood Education or a related discipline, or equivalent relevant experience.
- Experience:
- At least 5-8 years of relevant experience in customer operations, enrolment management, service excellence, business development, education operations or related functions.
- At least 2-3 years of supervisory or team-lead experience.
- Experience managing operational KPIs, service cases and multiple centre or stakeholder relationships.
- Experience using operational systems and reports to manage workflow and performance.
- Preschool, education, social service or multi-site service experience will be advantageous.
Other Knowledge / Skills / Attributes:
-
- Strong execution management, work planning and follow-through.
- Good people supervision, coaching and case-guidance skills.
- Strong customer engagement, communication and service recovery capability.
- Able to interpret centre and pipeline data, identify risks and take timely action.
- Sound judgment in escalation, compliance and handling sensitive cases.
- Organised, meticulous, accountable and comfortable managing multiple priorities.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
PRESCHOOL SUPPORT
Executive Principal
JOB SPECIALISATION
PRESCHOOL SUPPORT
Key Responsibilities:
- Overall management of the centres assigned. The scope of work includes HR management, finance, audit, regulatory compliance and public relations
- Level up the education outcome for the centres under management. This includes securing the appropriate resources and guiding the centres on curriculum related matters (implementation and development) and developing Centre Principals as effective curriculum leaders who are able to monitor teaching and learning and develop teachers as effective facilitators
- Manage the team towards optimising operational processes and improve efficiency
- Ensure financial integrity and discipline within the group, complying with Finance SOPs, appropriate cost management and effective implementation of plans to improve financial position of the group
- Direct the group towards timely compliance with the key performance indicators of the respective regulators and funding source
- Work with the respective teams to chart/attain the development milestones for each centre and secure appropriate resources to attain these goals. Examples are enrolment management, hiring qualified professionals to meet funding KPI, attaining accreditation (SPARK) and inspire centres to embark on innovative projects
- Training and development of the entire team, focused on raising competencies and performance. Evidence the use of appropriate tools/platform (eg. Training Needs Analysis, Sharing of Best Practice)
- Initiate positive engagement with parents, Advisor/Branch management and community to project a professional image for PCF and elicit support for the programmes to benefit the children in PCF
Job Holder Requirements and Qualifications:
- Qualification: Minimum Degree in Early Childhood or equivalent
- Experience: Min 10 years’ experience in centre operations & administration, curriculum leadership
Other Knowledge & Skills and Attributes:
-
- Strong leadership skills with proven good track record in managing teams
- Excellent communication and interpersonal skills
- Able to multi-task, is resourceful, well organised and meticulous
- Able to work with initiative and independence
- Good team player with effective problem-solving skills
- Proficient in Microsoft Office applications
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
PRESCHOOL SUPPORT