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Assistant Manager (Parent Liaison), Preschool Management Division
JOB SPECIALISATION
PRESCHOOL SUPPORT
Job Purpose
The Assistant Manager (Parent Liaison) leads the day-to-day execution of Parent Liaison operations across assigned centres. The role supports the Manager / Senior Manager as the operational lead for day-to-day Parent Liaison operations and serves as the key operational support for the function, ensuring work is completed accurately, consistently, and on time while maintaining service, compliance, and audit readiness. The Assistant Manager also serves as the first escalation point for complex, urgent or unresolved cases and provides close guidance to Parent Liaison Administrators.
Key Responsibilities
A. Operational Leadership and Work Supervision
- Plan, coordinate and monitor daily work allocation, workflows, progress and outstanding cases across the assigned scope.
- Provide close supervision, guidance and support to Parent Liaison Administrators and other assigned officers.
- Ensure timely follow-up and closure of cases, and step in where there are operational gaps, delays, workload issues or service risks.
- In smaller teams, function as a senior individual contributor while continuing to provide day-to-day guidance to other officers.
B. Parent, Student, Fee and Subsidy Administration
- Oversee student administration, subsidy matters, fee follow-up, refunds and related supporting documentation.
- Handle and guide the resolution of complex subsidy and fee cases, including backdated changes, special appeals and exception scenarios.
- Validate billing runs, exception reports, approvals, data and documents before finalisation or escalation.
- Guide centres and team members on correct documentation and the required steps for fee adjustments, waivers and other Parent Liaison processes.
C. Case Management and Escalation
- Serve as the first escalation point for complex, urgent, sensitive, exceptional or unresolved Parent Liaison cases.
- Review escalated issues, determine the appropriate next action within established procedures and ensure proper follow-through.
- Work closely with Centre Principals and relevant stakeholders to resolve parent, student, fee and subsidy matters.
- Escalate matters requiring higher-level intervention, policy decisions or cross-functional support to the Manager / Senior Manager.
D. SOP, Compliance and Quality Assurance
- Ensure Parent Liaison processes are carried out in accordance with approved SOPs, FSOPs, service standards and compliance requirements.
- Check and verify work completed by the team to ensure accuracy, completeness and proper maintenance of supporting records.
- Reinforce a consistent “One Approach” across centres and address deviations promptly.
- Support audit checks and maintain operational and documentation readiness.
E. Performance and KPI Monitoring
- Monitor operational KPIs, service turnaround time, case accuracy, arrears follow-up, backlog, case closure and audit readiness.
- Review exception reports and recurring issues, and take prompt corrective or follow-up action.
- Provide the Manager / Senior Manager with timely feedback on workload, service risks, process gaps, recurring issues and significant exceptions.
F. Team Capability Building
- Coach Parent Liaison Administrators on workflows, documentation, case handling, stakeholder communication and service standards.
- Support the onboarding and on-the-job training of new staff.
- Identify knowledge, competency and training gaps, and reinforce good practices, ownership and accountability.
- Act as a dependable go-to person for operational guidance and problem-solving.
G. Service Excellence and Stakeholder Support
- Ensure centres receive reliable, responsive and consistent Parent Liaison administrative support.
- Handle cases professionally and model clear, calm and supportive communication with parents, centre leaders, team members and stakeholders.
- Build constructive working relationships with Centre Principals and relevant internal teams to facilitate timely resolution of issues.
Job Holder Requirements:
- Qualification: Diploma / Degree in relevant discipline.
- Experience: At least 3 to 5 years of relevant experience in operations, administration, customer service, finance or a related function
Other Knowledge / Skills / Attributes:
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- Experience in handling complex cases and providing day-to-day guidance, coaching or mentoring to junior staff.
- Strong attention to detail, with the ability to check data, documents and work quality accurately.
- Good communication and stakeholder management skills, with the ability to remain composed and service-oriented when handling escalated matters.
- Ability to organise work, monitor multiple cases and priorities, follow through on issues and meet service timelines.
- Willingness and ability to coach others, strengthen team capability and reinforce consistent work practices.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
PRESCHOOL SUPPORT
Admin Executive, PMD
JOB SPECIALISATION
PRESCHOOL SUPPORT
Job Purpose
The Admin Executive provides administrative and operational support to ensure the smooth and effective functioning of the department. The role is responsible for coordinating administrative processes, maintaining accurate records, preparing reports and documentation, and following up with internal and external stakeholders.
The incumbent is expected to manage assigned administrative activities independently, ensure timely completion of tasks, and escalate issues requiring management attention.
Key Responsibilities
- Administrative & Operational Support
- Coordinate and manage day-to-day administrative and operational activities of the department.
- Maintain accurate records, databases, trackers and documentation.
- Prepare correspondence, reports, presentation materials and other administrative documents.
- Process and monitor administrative requests, submissions and approvals.
- Ensure proper filing, documentation and record-keeping in accordance with established requirements.
- Coordination & Follow-up
- Coordinate with internal departments and external stakeholders on administrative and operational matters.
- Monitor deadlines, outstanding matters and required follow-up actions.
- Consolidate information and submissions from relevant parties.
- Follow through on assigned matters to ensure timely completion.
- Highlight delays, discrepancies or issues requiring further attention.
- Meetings & Events Support
- Coordinate meetings, appointments and administrative arrangements as required.
- Prepare meeting materials and supporting information.
- Record key discussion points and follow up on agreed action items where required.
- Support the coordination of departmental activities, events and other operational requirements.
- Reporting & Data Management
- Maintain and update relevant administrative and operational data.
- Prepare regular reports, summaries and status updates for management review.
- Perform basic data checking and identify incomplete or inconsistent information.
- Support the preparation and consolidation of information for management reporting.
- Process Improvement
- Support reviews of administrative procedures and workflows.
- Identify opportunities to simplify processes and improve administrative efficiency.
- Assist in implementing improvements, templates, trackers and standard operating procedures.
- General
- Handle enquiries and provide appropriate administrative support to stakeholders.
- Maintain confidentiality when handling sensitive or restricted information.
- Undertake other administrative or operational duties assigned by the supervisor.
Job Holder Requirements:
- Qualification: Diploma or equivalent qualification in Business Administration, Management or a related discipline.
- Experience: Relevant experience in an administrative, operations or coordination role would be advantageous.
Other Knowledge / Skills / Attributes:
- Proficient in Microsoft Office applications, particularly Word, Excel, PowerPoint and Outlook.
- Good written and verbal communication skills.
- Strong organisational and coordination skills.
- Able to manage multiple tasks and deadlines.
- Detail-oriented with good follow-through.
- Able to work independently while collaborating effectively with colleagues and stakeholders.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
PRESCHOOL SUPPORT
Financial Analyst / Senior Financial Analyst
JOB SPECIALISATION
ADMIN & FINANCE
Key Responsibilities:
Financial Planning and Analysis
- Develop and maintain reliable financial and operational datasets and models.
- Develop / prepare dashboards (I.e. Power BI / Excel /AI software eg Co-pilot) and other routine/ad-hoc reports for operational and strategic decision-making.
- Develop financial models to support business cases, strategic initiatives, investment decisions and long-term financial planning.
- Translate financial performance, operation data, key trends and performance indicators (KPIs) analysis to provide accurate, actionable insights and recommendations to stakeholders.
- Perform scenario, sensitivity and what-if analyses to assess financial implications and alternative courses of action.
Business Partnering and Budgeting
- Partner stakeholders to understand business needs and evaluate financial implications.
- Collaborate with stakeholders to provide financial advice and support planning and resource allocation decisions.
- Develop budgets, budget models, rolling forecasts and mid-term financial projections.
- Analyse performance against budget and forecast, identifying key variances and underlying drivers.
Data, Process Improvement and Digitalisation
- Streamline and automate finance processes, financial reporting and analytical processes to improve efficiency and accuracy.
- Support digitalisation initiatives, automation projects, and system enhancements.
- Leverage data analytics, automation and AI tools to strengthen Finance’s reporting and decision-support capabilities.
Other Duties
- Undertake other finance-related responsibilities and projects as required.
Job Holder Requirements:
- Qualification:
- Degree in Accounting, Finance, Data/Business Analytics
- Professional qualifications (e.g., CA Singapore, ACCA, CPA, CFA, or equivalent) will be an advantage.
- Experience: 5 – 8 years of relevant experience in financial planning and analysis, financial modelling and data analytics.
Other Knowledge / Skills / Attributes:
- Strong financial modelling, analytical and problem-solving skills.
- Proficient in PowerBI and Excel, and knowledge of Power Query, Microsoft Co-pilot, Python or other analytics tools would be advantageous.
- Experience with ERP systems and financial reporting tools.
- Self-motivated, proactive, and able to work independently.
- Meticulous with a strong sense of ownership and accountability.
- Good communication and presentation skills.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
ADMIN & FINANCE
Executive, AP
JOB SPECIALISATION
ADMIN & FINANCE
Key Responsibilities:
- Ensure accurate and timely recording of accounting transactions.
- Process weekly supplier payments within established timelines.
- Maintain positive relationships with vendors and internal stakeholders.
- Review and reconcile suppliers’ statements of account.
- Analyze expenses and leverage AI tools to prepare reports, statistics and dashboard for management and stakeholders.
- Support internal and external audits by providing timely information and responding to queries.
- Drive process improvements, including digitalisation using AI tools, to enhance efficiency, accuracy, and controls.
- Undertake any other duties and responsibilities assigned by Management
Job Holder Requirements:
- Qualification: Minimum Diploma in Accounting
- Experience: Minimum 3 years of related experience
Other Knowledge / Skills / Attributes:
-
- Meticulous, independent, and able to work under pressure with minimal supervision.
- Strong proficiency in Microsoft Excel and data analysis.
- Proficient in using AI tools (e.g., Microsoft Copilot) would be an advantage.
- Good problem-solving and organizational skills, with the ability to prioritize tasks and meet tight deadlines.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
ADMIN & FINANCE
Assistant Executive, AP (6-months Contract)
JOB SPECIALISATION
ADMIN & FINANCE
Key Responsibilities:
- Ensure all invoices are accurately taken into the accounting system and are supported by the relevant approved documents required
- Ensure the expenses are taken in accurately and timely
- Process payment for all suppliers weekly and adhere to the timeline
- Liaise with suppliers and branches’ personnel
- Review/analyses the expenses and provide expenses statistics
- Review of Suppliers’ statement of account
- Maintain meticulous record of outstanding payable
- Any other ad-hoc duties as assigned
Job Holder Requirements:
- Qualification: Diploma in Accountancy or a related field.
- Experience:
- Minimum 3 years of experience of related experience.
Other Knowledge / Skills / Attributes:
- A good team player with positive attitude
- Meticulous, independent and able to perform under pressure
- Analytical skills
- Able to multi-task, set priorities and meet tight deadlines
- Able to work independently with minimum supervision
- Basic understanding of AI technologies and their practical applications
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
ADMIN & FINANCE
Assistant Manager, Program Consultant
JOB SPECIALISATION
PRESCHOOL SUPPORT
Job Purpose
The Assistant Manager, Program Consultant supports the day-to-day delivery of enrolment conversion, parent engagement and centre support across an assigned portfolio of centres. The role coordinates and monitors the work of Program Consultants, ensures timely follow-up of enquiries and enrolment leads and supports the effective management of waitlists, centre visits, offers, registrations, withdrawals and parent service cases.
Working under the direction of the Manager or Senior Manager, the Assistant Manager provides first level supervision, coaching and case guidance to Program Consultants. The role works closely with centre stakeholders to address operational issues, maintain accurate records and ensure that agreed actions are followed through. The Assistant Manager also identifies emerging risks, recurring operational gaps and cases requiring management intervention, and escalates these matters with clear information and recommended next steps.
Key Responsibilities
1. Enrolment Execution and Centre Support
- Coordinate the daily work and priorities of Program Consultants across assigned centres.
- Monitor enquiries, interest registrations, waitlists, appointments, centre visits, trials, offers, registrations and withdrawals to ensure timely follow-up.
- Maintain visibility of centre vacancies, utilisation, enrolment demand, pipeline movement and upcoming intake requirements.
- Support Program Consultants in working with Centre Principals on enrolment follow-up, centre tours, parent engagement and conversion activities.
- Follow up on outstanding actions and ensure that cases are progressed or closed within the required timelines.
- Surface centres or cases requiring additional intervention to the Manager.
2. Conversion and Pipeline Management
- Review enrolment pipelines, aged leads and outstanding follow-up actions with Program Consultants.
- Ensure that active leads have an updated status, identified owner, next action and expected follow-up date.
- Identify potential leakage points, stalled cases and missed conversion opportunities, and work with Program Consultants on the required recovery actions.
- Monitor waitlist progression and the follow-up of alternative-centre options where the parent’s preferred centre has no vacancy.
- Track agreed conversion actions and highlight persistent obstacles or performance concerns to the Manager.
- Support the preparation and validation of centre-level enrolment and conversion updates.
3. Parent Experience, Retention and Service Recovery
- Guide Program Consultants in handling parent enquiries, difficult conversations, withdrawal requests and routine service-recovery cases.
- Ensure parent communication is timely, accurate, respectful and properly recorded in the relevant systems.
- Review cases involving repeated follow-up, unclear ownership or parent dissatisfaction and provide first-level guidance.
- Support retention efforts by ensuring that the reasons for potential withdrawals are understood and appropriate follow-up is undertaken.
- Escalate sensitive, high-risk or unresolved parent cases to the Manager with a clear case summary, actions taken and recommended next steps.
- Identify recurring parent feedback and share observations that may improve centre practices, communication or the enrolment journey.
4. Frontline Team Supervision and Coaching
- Provide daily supervision, guidance and support to Program Consultants within the assigned team.
- Support work allocation and workload coordination based on centre needs, enrolment activity, case urgency and staff capacity.
- Conduct regular case discussions and operational check-ins with Program Consultants.
- Provide on-the-job coaching in enrolment conversion, parent engagement, documentation, service recovery and workflow execution.
- Reinforce expected standards of professionalism, responsiveness, accountability and follow through.
- Identify capability or practice gaps and recommend coaching, training or development support to the Manager.
- Provide observations and evidence to support performance discussions conducted by the Manager.
5. Centre and Stakeholder Coordination
- Serve as the first-level escalation point for day-to-day matters involving the Program Consultant team and assigned centres.
- Build constructive working relationships with Centre Principals and relevant centre stakeholders.
- Coordinate with ECM functions, District and HQ teams to support the end-to-end parent and centre experience.
- Ensure cross-functional handovers include clear information on actions completed, outstanding matters, ownership and required timelines.
- Participate in centre, cluster or operational discussions and provide updates on enrolment status, issues and follow-up actions.
- Escalate unresolved cross-functional matters to the Manager with the relevant background and supporting information.
6. Governance, Data Quality and Operational Control
- Ensure Program Consultants comply with enrolment policies, approved workflows, service standards, data protection requirements and escalation procedures.
- Conduct routine checks of system records to ensure that statuses, follow-up notes, parent communication and case outcomes are complete and accurate.
- Monitor outstanding and overdue cases and follow through with the relevant Program Consultants.
- Identify data discrepancies, incomplete documentation or repeated process exceptions and ensure that corrective actions are taken.
- Support the Manager in maintaining operational reports on enrolment pipelines, conversion, waitlists, withdrawals, service cases and team workload.
- Escalate recurring governance or control gaps that require management attention.
7. Continuous Improvement and Change Implementation
- Gather feedback from Program Consultants and centres on operational challenges, workflow gaps and system issues. Identify practical improvements that may reduce duplication, strengthen handovers or improve follow-up.
- Support the implementation of approved workflows, system changes and ECM requirements within the team.
- Monitor team adoption of new processes and provide feedback on implementation issues to the Manager.
- Assist with pilots, readiness checks, centre onboarding, HyperCare activities and other assigned PMD or ECM initiatives.
- Share good practices and operational learning across the Program Consultant team.
8. Team and Operational Support
- Support staff onboarding by providing role guidance, workflow orientation, case examples and on the-job assistance.
- Coordinate team coverage during leave, peak enrolment periods or when additional support is required.
- Maintain regular communication within the team on priorities, process updates and emerging issues.
- Support a collaborative team culture where staff raise concerns early, share information and assist one another.
- Undertake other duties and projects assigned by the Manager, Senior Manager or Assistant Director.
Job Holder Requirements:
- Qualification: Diploma or degree in Business Administration, Marketing, Management, Customer Experience, Early Childhood Education or a related discipline.
- Experience:
- Candidates with equivalent relevant operational and supervisory experience may also be considered.
- At least 3 to 5 years of relevant experience in customer operations, enrolment management, service excellence, business development, education operations or a related function.
- Preferably at least 1 to 2 years of experience as a team lead, senior practitioner or frontline supervisor.
- Experience handling operational workflows, service cases, customer engagement or multiple stakeholder relationships.
- Experience using operational systems, dashboards or reports to monitor cases and follow-up actions.
- Experience in preschool, education, social service or a multi-site service environment will be advantageous.
Other Knowledge / Skills / Attributes:
-
- Strong coordination, organisation and follow-through.
- Able to supervise daily work and guide staff in operational case handling.
- Good parent engagement, communication and service-recovery skills.
- Able to interpret centre, waitlist and pipeline information and identify cases requiring action.
- Sound judgement in determining when to resolve, seek guidance or escalate.
- Good attention to detail and commitment to accurate documentation and data quality.
- Able to manage multiple priorities and work effectively in a fast-paced operational environment.
- Comfortable working with different stakeholders and coordinating work across functions.
- Able to coach staff constructively and reinforce expected work standards.
- Accountable, service-oriented, collaborative and open to continuous learning.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
PRESCHOOL SUPPORT
Senior Executive (Parent Liaison), Preschool Management Division
JOB SPECIALISATION
PRESCHOOL SUPPORT
Job Purpose
The Senior Executive (Parent Liaison) is an experienced functional specialist who independently manages the full range of Parent Liaison work, including complex and exception cases. The role ensures accurate, complete and timely administration of post-enrolment matters across assigned centres, supports data checks and trend analysis, contributes to process and system improvements, and provides functional guidance to junior team members. The Senior Executive serves as a reliable escalation and technical support point to the Assistant Manager / Manager, while demonstrating readiness for broader responsibilities based on performance and organizational needs.
Key Responsibilities
A. End-to-End Parent Liaison Operations
- Manage the full range of day-to-day Parent Liaison work in accordance with approved SOPs, workflows, approval matrices and service timelines.
- Process and follow through on post-enrolment administration, including enrolment verification, student records, child movements, subsidy applications and administration, fee matters, billing adjustments, refunds and arrears follow-up.
- Use relevant systems, including CRM, SMS, CMS, PEP and other approved platforms, to process transactions, update records, and generate reports.
- Ensure all assigned cases are followed through to closure, with clear records and supporting documents.
B. Complex and Exception Case Management
- Independently assess and handle more complex, non-routine or exception cases, applying policies and SOPs appropriately.
- Coordinate with Centre Principals, parents and relevant internal teams to resolve unusual subsidy scenarios, fee discrepancies, repeated enquiries or complaints, and other operational exceptions.
- Identify cases requiring management, policy, or cross-functional intervention and escalate them promptly with clear facts, analysis, and supporting documents.
- Support service recovery and ensure agreed actions are followed through to proper closure.
C. Data Accuracy, Financial Controls and Audit Readiness
- Perform detailed checks on records, transactions, reports, and supporting documents to ensure accuracy, completeness, and compliance.
- Review exception reports relating to arrears, subsidies, fees, case types, turnaround times and outstanding matters, and take timely follow-up action.
- Maintain proper records and documentation so that assigned work remains audit
- Flag recurring errors, control gaps and financial or compliance risks to the Assistant Manager / Manager.
D. Reporting, Analysis and Continuous Improvement
- Prepare and review routine operational reports and summaries for management follow-up.
- Analyze simple trends and recurring issues, including arrears, case volumes, processing delays, data discrepancies, and service turnaround time.
- Highlight emerging risks and recommend practical, corrective, or preventive actions.
- Contribute ideas for workflow, process and system improvements, and support testing, pilots and implementation where required.
E. Functional Guidance and Team Support
- Provide functional guidance to Executives, Assistant Executives and Parent Liaison Administrators on procedures, system usage, documentation and case handling.
- Share good practices and support onboarding and on-the-job learning for newer team members.
- Help reinforce consistent application of SOPs and the “One Approach” across centres and satellite offices.
- Support the Assistant Manager / Manager in monitoring outstanding work, backlogs, and service risks when required.
F. Parent and Centre Service
- Handle parent- and centre-related enquiries professionally, providing clear and accurate information and following through the required timeframe.
- Build constructive working relationships with Centre Principals, centre teams and internal stakeholders to support smooth end-to-end service delivery.
- Model calm, responsive, and professional communication, particularly when managing complex or sensitive cases.
- Contribute to a consistent and positive parent experience across supported centres.
Job Holder Requirements:
- Qualification: Diploma or Degree in Business, Accountancy, Management, Early Childhood or related discipline.
- Experience: Around 3 to 5 years of relevant experience in administration, customer service, finance, preschool operations or related functions, including experience handling complex cases.
Other Knowledge / Skills / Attributes:
-
- Strong working knowledge of operational workflows, documentation requirements, and relevant systems.
- Good analytical and problem-solving skills, with the ability to identify trends, exceptions, and risks.
- Good written and verbal communication skills, with the ability to engage parents, centres and internal stakeholders professionally.
- Ability to work independently, manage multiple priorities and follow through on cases to closure.
- Demonstrated reliability, accountability, and willingness to guide and support other team members.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
PRESCHOOL SUPPORT
Senior Executive, Preschool Management Division
JOB SPECIALISATION
PRESCHOOL SUPPORT
Key Responsibilities:
-
Develop and review SOPs, policies and operational guidelines.
-
Drive Health, Nutrition, and Safety, Security & Well-Being (SSWB) programmes and initiatives.
-
Support in designing and delivering onboarding, training and e-learning modules.
-
Support compliance monitoring, capability-building and continuous improvement efforts.
-
Develop advisories, resources and communication materials for stakeholders.
-
Partner Centres and stakeholders to foster a strong culture of safety, quality and well-being.
-
Analyse feedback and data to inform programme enhancements and operational improvements.
Job Holder Requirements:
- Qualification: Diploma/Degree in Education, Early Childhood, Workplace Safety & Health, Public Health, Nutrition, Communications, or a related discipline. Relevant professional certifications, such as Adult training will be an advantage.
- Experience:
- Experience in policy development, compliance, training, operations, health promotion, quality assurance, organisational development, or related functions.
- Experience in the preschool, education, healthcare, or training and adult learning sector will be an advantage.
- Other Knowledge / Skills / Attributes:
- Strong communication, project management and stakeholder engagement skills.
- Ability to translate policies and requirements into practical and implementable solutions.
- Strong analytical, problem-solving and data interpretation skills, with the ability to derive insights from data and feedback to support decision-making and continuous improvement.
- Proactive, collaborative and adaptable in a dynamic work environment.
- Passion for improving outcomes for children and staff through safe, healthy and high-quality learning environments.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
PRESCHOOL SUPPORT
Senior Manager, Workplace Safety & Health (WSH)
JOB SPECIALISATION
CHARITY & CORPORATE GOVERNANCE
Purpose of the WSH Office
The WSH Office is PCF’s central workplace safety and health centre of expertise. It sets enterprise direction, develops the WSH management framework, drives organisation-wide programmes, provides professional guidance, analyses risk and incident trends, and gives assurance to management that WSH controls are designed and operating effectively. Its purpose is to help make every PCF workplace safer for employees, children, seniors, contractors and visitors.
Role Purpose
Translate PCF’s WSH strategy and framework into practical programmes, controls and assurance activities across centres and HQ. The Senior Manager is the lead technical practitioner, ensuring that risk management, incident learning, audits, training and corrective action follow-through are consistently implemented and useful to operations.
Key Responsibilities:
- Lead day-to-day implementation of the WSH work plan, coordinating programme delivery, priorities, resources, timelines and reporting.
- Act as the lead technical resource on WSH legislation, risk management, workplace inspections, incident investigation, control design and safe work practices.
- Develop and maintain WSH policies, standards, toolkits, audit protocols, templates and guidance in plain, operational language.
- Build and run the Risk Assessment support model for Centres, including coaching, clinics, and quality review.
- Plan and deliver central safety programmes and campaigns, including leadership engagement, training, near-miss learning, common hazard prevention, emergency preparedness and contractor controls.
- Lead or supervise incident reviews and root-cause analyses for significant or recurring events, convert lessons into preventive actions, updated controls, and targeted learning.
- Develop the annual risk-based assurance plan and lead site audits, thematic reviews and follow-up validation across preschool, senior-care and HQ locations.
- Manage corrective and preventive action tracking, challenge overdue or weak responses, and escalate material gaps.
- Produce accurate dashboards and management reports on incidents, risks, audit findings, action closure, programme implementation and emerging trends.
- Support regulatory submissions, external audits, certification activities and engagement with specialists.
Job Requirements and Qualifications:
- Qualification: Recognised WSH-related degree, specialist diploma or equivalent professional qualification.
- Experience: At least 5 years of WSH experience, including hands-on implementation of safety programmes, management systems, audits, workplace inspections and incident investigations.
- Other Knowledge / Skills / Attributes:
- Registered Workplace Safety and Health Officer with the Singapore Ministry of Manpower.
- Demonstrated experience working across multiple sites and engaging operational teams. Experience in preschool, early childhood, eldercare, healthcare, community care or a comparable service environment is advantageous.
- Strong working knowledge of Singapore WSH legislation and risk management requirements. Familiarity with ISO 45001, internal auditing and adult learning is advantageous.
- Strong report-writing, data analysis, facilitation and project management skills.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
CHARITY & CORPORATE GOVERNANCE
Executive / Senior Executive, HR (HRMS)
JOB SPECIALISATION
HUMAN RESOURCE
Key Responsibilities:
- System Management: Assist the Deputy Director, HR in overseeing the day-to-day operation of the HRMS, including data entry, processing and reporting. Key responsibilities include managing HRMS access for the HR team and employees; configuring leave and claims settings; setting up proxy administration access for centre leaders and administrative staff; creating and maintaining HR directories; and supporting users in troubleshooting HRMS-related issues.
- System Upgrades and Enhancements: Support the Deputy Director, HR in collaborating with the IT Department, HR Team Leads and relevant stakeholders to implement new HRMS modules, features, upgrades and integrations. This includes working with the HRMS vendor to implement the recruitment, workflow and talent development modules; assessing the feasibility of stakeholder requests with vendors; evaluating software options; and coordinating the implementation process.
- Policy and Audit: Support the Deputy Director, HR in developing HRMS policies and processes that meet legal, regulatory and audit requirements. Liaise with internal and external auditors, where applicable, during HRMS-related audits.
- Data Integrity: Maintain the accuracy and consistency of employee data in the HRMS by conducting regular data audits, identifying and resolving errors, and recommending practical procedures to prevent recurrence.
- Reporting and Analysis: Generate reports and analyse HR data to identify trends, patterns and actionable insights that support HR strategies, process improvements and data-driven decision-making. Assist with report requests from departments, where required.
- Compliance: Help ensure that the HRMS complies with applicable data protection regulations and employment laws by keeping abreast of legal requirements and supporting the implementation of appropriate security measures.
Job Holder Requirements:
- Qualification: Bachelor Degree in Human Resource Management, Information Technology or a related field.
- Experience:
- Minimum 2 to 3 years of experience in a similar role.
- Experience in managing HRMS implementation, upgrades and integrations would be advantageous.
Other Knowledge / Skills / Attributes:
- Technical Expertise: Strong understanding of HR management systems, databases and data management principles. Familiarity with HRiQ or comparable HR software, including payroll systems and applicant tracking systems (ATS), is preferred.
- HR Knowledge: Sound knowledge of HR processes, policies and regulatory requirements, including employment legislation, compensation practices and benefits administration.
- Analytical Skills: Ability to analyze data, identify trends and draw meaningful conclusions. Proficiency in data visualization and reporting tools would be advantageous.
- Communication Skills: Strong written and verbal communication skills, with the ability to engage effectively with HR staff, IT teams and other stakeholders, and to explain technical concepts clearly and concisely.
- Problem-Solving Skills: Ability to troubleshoot system issues, identify root causes and implement practical solutions to resolve technical challenges and maintain system stability.
Please send your resume to pcfhr@pcf.org.sg indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
JOB SPECIALISATION
HUMAN RESOURCE